1. Return Eligibility

• Items must be returned within 30 days of receipt.
• To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
• Proof of purchase is required for all returns.

2. Non-Returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

3. Return Process

• To initiate a return, contact our customer service team at [customer service email] or [customer service phone number].
• Once your return is approved, you will receive a return authorization and instructions on how to send your item back.

4. Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

5. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [customer service email].

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [customer service email] and send your item to: [return address].

7. Shipping Returns

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

8. Contact Information

• For questions related to refunds and returns, please contact us at [customer service email] or [customer service phone number].

9. Changes to the Refund & Return Policy

• We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.